Privacy Policy

1. Information We Collect

When you request a quote, book a cleaning, or contact us, we may collect:

• Contact details: your name, phone number, email address, and mailing address.
• Home details: bedroom and bathroom counts, approximate square footage, pet information, and any notes you provide about your home.
• Access information: garage codes, smart lock PINs, or lockbox combinations you share so we can enter your home.
• Payment information: a card on file processed securely through our encrypted payment provider. We never store full card numbers on our servers.
• Service records: cleaning checklists and photo summaries associated with your visits.

2. How We Use Your Information

• To prepare quotes, schedule cleanings, and assign your dedicated cleaning team.
• To communicate with you about appointments, questions, and service updates.
• To process payments and maintain billing records.
• To send photo summaries after each visit.
• To improve our services, training, and customer experience.
• To comply with legal obligations and protect the safety of our team and clients.

3. How We Protect Your Information

Access codes and keys are coded and never labeled with your name or address. Payment data is handled exclusively by our PCI-compliant payment processor. Internal access to your account is limited to authorized staff who need it to schedule or complete your service. We do not sell, rent, or trade your personal information.

4. Photo Summaries

After each cleaning, we send a photo summary to confirm completed work. These photos are used solely for quality assurance and your records. They are not shared publicly and can be deleted from our system at your request.

5. Third-Party Services

We use trusted providers for booking, payments, and text messaging. Each provider has its own privacy and security standards, and we share only the information necessary to deliver your service. We may use analytics or advertising tools (such as Google Ads or Meta Pixel) to measure ad performance; these tools may collect device and usage data under their own policies.

6. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some site features.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information at any time. You can also opt out of marketing communications by replying STOP to any text or clicking unsubscribe in any email. To exercise these rights, contact us using the details below.

8. Data Retention

We retain client records for as long as your account is active and for a reasonable period afterward for legal, tax, and service-continuity purposes. Access codes are removed from active records when you end service with us.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this policy or your personal information? Reach out anytime.