Terms & Conditions

1. Services

We provide residential recurring cleaning, deep cleaning, and move-in/move-out cleaning in Iowa City and the surrounding communities we serve. The specific tasks included in each visit are described on our Services page and in the checklist provided to you. Add-on services may be requested for an additional fee.

2. Quotes & Pricing

Quotes are estimates based on the information you provide and our standard pricing. The final price may be adjusted if actual conditions differ materially from what was described (for example, additional rooms, excessive clutter, or conditions requiring extra time). We will inform you of any material change before beginning work. Every home is different, so your confirmed price is provided after review of your request.

3. Scheduling & Access

• You are responsible for providing accurate access details (keys, codes, or entry instructions). Keys and codes are stored securely and never labeled with your name or address.
• If our team is unable to enter your home at the scheduled time due to missing or incorrect access information, a lockout fee may apply and the visit may be rescheduled.
• We strive to send the same dedicated team to every visit, but reserve the right to substitute trained staff when necessary (illness, PTO, or scheduling conflicts).

4. Cancellations & Rescheduling

We require at least 48 hours' notice to reschedule or cancel a visit without charge. Cancellations made with less than 48 hours' notice are subject to a $50 late-cancellation fee. Recurring service can be paused or ended at any time by providing notice to our office.

5. Payment

A valid credit or debit card must be placed on file before your first cleaning. Your card is automatically charged after each completed visit once the cleaning has been verified through our photo summary. Add-on services and applicable fees are billed at the time of service. Payments are processed securely through our payment provider.

6. 24-Hour Satisfaction Guarantee

If any area of your cleaning falls short of our standard checklist, notify us within 24 hours of completion. We will return within 24–48 hours to re-clean the affected area at no additional charge. Requests made after 24 hours are addressed at our discretion and may be subject to a service fee.

7. Valuables, Clutter & Preparation

• Please put away cash, jewelry, and valuables before each visit. Our team will skip any area where valuables are left exposed.
• To allow thorough cleaning, please clear clutter, dishes, and personal items from surfaces where possible. Excessive clutter may limit what our team can safely clean.
• Please secure pets as needed for their safety and ours, and inform us of any pet behavior concerns.

8. Exclusions

Our standard services do not include exterior windows, biohazards, pest removal, heavy furniture moving, or specialty restoration work. We are not liable for pre-existing damage, wear, or conditions that cannot be remedied through standard cleaning. Fragile or irreplaceable items should be moved or identified in advance.

9. Liability

We are fully insured and bonded. In the event of damage caused by our team, we will work promptly and in good faith to resolve the issue. Claims must be reported within 48 hours of the visit. Our liability is limited to the cost of repair or replacement of the damaged item and does not extend to indirect or consequential damages.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which describes how we collect, use, and protect your data.

11. Changes to Terms

We may update these Terms & Conditions at any time. The "last updated" date reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact